Oh blimey, it feels like Ive been away forever! Well, what can I say, we must have been the luckiest campers in the country as we had glorious weather for the whole time we were away. I believe it rained during the night twice but that was ok! We went to a glade in a forest between Cullompton and Honiton. It was a fab break and I didnt realise until I was away just how much I needed a holiday. Other than a load of physical problems whilst away, my mind and soul are rested! Yay! Thats a first for a long time!!
Well, what a bang down to earth Ive just had.
As you all know I have been a keen and ardent follower of Pink Petticoat for a long while now, rarely making cards without using one or other of Liz's downloads. Excitedly, I half expected to see an email about a new issue of goodies in my list of unread emails on my return but when I checked the site there was just the baby giraffe/elephant that I was sure I already had.
I hastily checked my PP files and couldnt find the full set, only the check paper set so I set about checking my emails where I found the download email containing all 4 files of that purchase. For whatever reason, I know not now, I didn't download all of the files and as such they have expired.
Naively I emailed & asked Liz if there was anything that could be done, as clearly I had bought them all already and was willing to pay an admin fee; I was disappointed to say the least when she pointed out that I need to buy them again as that is policy.
I do appreciate the need for policies etc but surely when a regular customer has a daft moment, surely something could have been done?
Ok, I admit it, I can't really afford to be buying them again but it was the principle of it that really hurt me most.
Im not a swindler or con-artist trying to get something for nothing Im just a stupid fool whose medical conditions seem to play naughty tricks with me from time to time.
Is it just me? Am I being daft?
Answers on a postcard please.....