Well I'm sure I'll feel better after this rant so feel free to ignore!
It's taken my bank 2 months of me ringing and complaining to get a very simple issue resolved.
I have to say when I first heard that Santander were going to be taking over Alliance & Leicester my little heart sank and sadly, it has proved to be justified.
A simple online one off payment that glitched and went who knows where ended up with me being told by them in writing twice to request the money back from a NatWest account somewhere as I had entered the wrong details. I wouldn't have minded if I had put in the wrong details but the system didn't let me get that far.
Anyway after yet another call, costing me for the privilege a very nice man credited back the missing payment immediately and apologised. No mention of recompensing me for my 7 emails, 9 phone calls etc etc.
What a RUBBISH bank they are.
Is it only me but is anyone else sick of the lack of Customer Service in this country? No one seems to be bothered to do their job properly, it wasn't like this when I was working, if I had messed up, I had to apologise and rectify it but not these days.
Right, Im off now to find another bank who will give us the same OD facility!
Thanks for listening!